RBS is visiting our Campus on 7th December, 2015 for Placements:
READ UP WELL ABOUT THE COMPANY!
Compensation Offered: INR 2.17 Lakhs p.a.
Selection Process
1. Pre- Placement Talk - A.V Room, 8:05 a.m
2. Online Aptitude Test (219, 2nd floor, Old Building) 9:15 a.m
3. GD
4. PI
Candidates must be seated in the AV Room at 8:05 a.m Sharp. Carry extra copies (5 copies) of your CV.
ROLE DESCRIPTION
Role: Processor-Operations
Function: OSSI and C&IB Operations India
Reports to: Process Manager
Grade: 2 (Analyst corporate title)
Purpose of the role:
This role is responsible for processing the daily volumes to meet the SLAs as defined in the service schedule and ensure the basic criteria are adhered to. These include, but are not limited to, the following:
Ensure timely and accurate closure of assigned tasks and activities
Perform all functions in line with internal and external targets
Ensure queries are investigated accurately and raised with the relevant parties without delay and escalate where needed
Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior client support
Build and maintain key relationships with colleagues across Operations and Front Office
Ensure zero error rates through accuracy and controls adherence
Continuous process improvement
Good level of understanding with regards to Risk & Control
Investigate root cause of issues, discrepancies and strive to prevent its recurrence through various initiatives
Understand and follow the escalation matrix and levels both internally and externally.
Assisting to respond to ad-hoc queries and from key WCRS stakeholders
Other Significant Role Requirements
Delivery Focused: Commitment to deliver both BAU and ad hoc responsibilities to the highest standards. Willingness to learn and deliver within a short span of time. Communicating Effectively: Fluent English communication skills (spoken and written). The ability to effectively communicate to key stakeholders through both written and verbal communication mediums.
Stakeholder Management and Influencing:The ability to manage and influence business stakeholders and senior management in order to successfully deliver BAU.
Continuous Improvement:
The ability to identify opportunities for continuous improvement in systems and processes.
Thinking Long term : Has the potential to learn and move up to complex roles / managerial roles
Essential
Ability to operate in a dynamic environment of growth and change
Able to demonstrate strong problem solving skills with a logical approach. The individual will need to look at root cause of any issue and drive through initiatives to prevent reoccurrence
Team player, reliable, proactive, conscientious, with an eye for detail.
Excellent written and verbal communication skills
Ability to work under pressure and to defined timelines
Desirable
Ability to multi task
Desire for, and ability to, influence continuous improvement in team service, process and quality.
Thorough understanding of product and processes, banking systems
Understanding of the industry and customers
Key Decisions
o Ability to identify issues that require to be escalated
o Ability to identify risks and issues
Qualifications – What training or qualifications are required for the role?
Essential- Graduate
Desirable - NA
Fixed Remuneration : 2.17 Lakhs pa
READ UP WELL ABOUT THE COMPANY!
Compensation Offered: INR 2.17 Lakhs p.a.
Selection Process
1. Pre- Placement Talk - A.V Room, 8:05 a.m
2. Online Aptitude Test (219, 2nd floor, Old Building) 9:15 a.m
3. GD
4. PI
Candidates must be seated in the AV Room at 8:05 a.m Sharp. Carry extra copies (5 copies) of your CV.
ROLE DESCRIPTION
Role: Processor-Operations
Function: OSSI and C&IB Operations India
Reports to: Process Manager
Grade: 2 (Analyst corporate title)
Purpose of the role:
This role is responsible for processing the daily volumes to meet the SLAs as defined in the service schedule and ensure the basic criteria are adhered to. These include, but are not limited to, the following:
Ensure timely and accurate closure of assigned tasks and activities
Perform all functions in line with internal and external targets
Ensure queries are investigated accurately and raised with the relevant parties without delay and escalate where needed
Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior client support
Build and maintain key relationships with colleagues across Operations and Front Office
Ensure zero error rates through accuracy and controls adherence
Continuous process improvement
Good level of understanding with regards to Risk & Control
Investigate root cause of issues, discrepancies and strive to prevent its recurrence through various initiatives
Understand and follow the escalation matrix and levels both internally and externally.
Assisting to respond to ad-hoc queries and from key WCRS stakeholders
Other Significant Role Requirements
Delivery Focused: Commitment to deliver both BAU and ad hoc responsibilities to the highest standards. Willingness to learn and deliver within a short span of time. Communicating Effectively: Fluent English communication skills (spoken and written). The ability to effectively communicate to key stakeholders through both written and verbal communication mediums.
Stakeholder Management and Influencing:The ability to manage and influence business stakeholders and senior management in order to successfully deliver BAU.
Continuous Improvement:
The ability to identify opportunities for continuous improvement in systems and processes.
Thinking Long term : Has the potential to learn and move up to complex roles / managerial roles
Essential
Ability to operate in a dynamic environment of growth and change
Able to demonstrate strong problem solving skills with a logical approach. The individual will need to look at root cause of any issue and drive through initiatives to prevent reoccurrence
Team player, reliable, proactive, conscientious, with an eye for detail.
Excellent written and verbal communication skills
Ability to work under pressure and to defined timelines
Desirable
Ability to multi task
Desire for, and ability to, influence continuous improvement in team service, process and quality.
Thorough understanding of product and processes, banking systems
Understanding of the industry and customers
Key Decisions
o Ability to identify issues that require to be escalated
o Ability to identify risks and issues
Qualifications – What training or qualifications are required for the role?
Essential- Graduate
Desirable - NA
Fixed Remuneration : 2.17 Lakhs pa
